Clare Florist - Frequently Asked Questions

Clare Florist Contact Information

What times are you open?

Our office is open from 9am-5pm Monday to Friday, and occasionally on the weekends during seasonal events such as Valentine's Day or Mother's Day.

How can I contact you?

You can contact us through phone, email or post. Our freephone number is 0800 073 76 76 and our main email address is queries@clareflorist.co.uk. Further contact information can be found on our contact us page.
 
Can I place an order by phone?

Yes you can, we would be happy to take your order over the phone. You can contact us on 0800 073 76 76 from 9-5pm

Am I able to talk to a florist?

If you have any queries about a particular type of flower or a custom bouquet the best thing to do would be contact our customer service team at 0800 073 76 76 or queries@clareflorist.co.uk and they will run it past our florists directly.

Ordering Flowers Online

What forms of payment do you accept?

We take all major credit cards including VISA, American Express, Maestro, Mastercard and Solo. You can also pay by PayPal.

Can I pay with cash or a cheque?

As we are an online business you will need a credit card or paypal account to pay for your order on our website or over the phone. Our main office is in Edinburgh, Scotland so in certain cases you may be able to come and collect your flowers in person. Please contact us to discuss.

Can I include a message with the flowers?

Yes, you can add a gift message during the checkout process. If you choose to add a handwritten card, we'll hand write your message for you. If you don't choose to add a handwritten card, we'll print the message on a small gift card.

What happens after I place an order?

Immediately after you place your order you will receive a confirmation email. Once your order has been despatched from our warehouse we'll send you some tracking information so you can follow it's progress.

Can I make changes to an order after I have placed it?

Yes, however if you have ordered flowers for next day delivery there is a chance they may have already been despatched. Please contact us as soon as possible to see if we can make changes to your order.

Can you send me a printed receipt?

We send all our receipts via email, should you require a paper receipt it is best you contact us directly.

Can I create my own flower bouquet?

If you have any special preference for flowers you would like in your bouquet, please contact us and we can see about adding them to one of our existing bouquets.

How do you package the flowers for delivery?

Your flowers are carefully packaged in a rectangular sturdy cardboard box. This box has been designed to carefully hold your flowers upright to ensure they arrive with you in excellent condition.

 

Delivery Information

Can I send flowers Internationally?

We do not currently offer international flower delivery.

Can I send flowers to a hospital?

Different hospitals have different regulations with regard to accepting fresh flower deliveries. As such, we would advise that you contact the hospital in question in advance to double check.

Can I send flowers to a hotel?

This shouldn’t be a problem – if in doubt, contact the hotel beforehand to double check.

Can I send flowers to a work/business address?

You can have flowers delivered to a business address, yes. Remember to include the recipient’s full name so that the right person gets the flowers!

Can I specify a time for my order to be delivered?

We don’t offer timed deliveries at present, however, in some cases you will have the option to upgrade your order to include delivery before 1pm. Otherwise, standard deliveries will arrive before 6pm.

Can I track my order?

Yes. The evening before your flowers are due to be delivered, we'll send you some tracking information pertaining to your order. This will allow you track the order on your chosen delivery date.

Can you deliver flowers after 6 pm and during the night?

At present we only offer delivery during business hours.

Do you deliver on Sundays?

Sunday delivery is available for a surcharge.
 
I need flowers urgently, in the next one hour. Can I have them delivered?

Please contact us by phone and we’ll see if this is something we can arrange for you.

I want my delivery to be a surprise, can I do that?

Yes! The recipient doesn’t necessarily need to know that flowers are on the way to them. We’ll provide only the sender with tracking information.

I’m not in the UK. Can I order flowers to send to someone in the UK?

Yes, we accept orders from outside the UK, provided that they are going to a UK address.

What if the recipient isn't available to receive the delivery?

Our couriers will always try to leave your flowers either with a neighbour or in a safe space. If this isn’t possible, they’ll leave a calling card for the recipient to contact and arrange re-delivery.

Flower Information

Do the flowers/plants come with care instructions?

All our bouquets and plants come with detailed care instructions and we try to make these as specific as we can to the product you’ve ordered. So for example you’ll receive different care instructions if you order roses as opposed to if you order tulips.

Why are my flowers in bud form?

We tend to send our flowers in bud to give them as long a lifespan as possible. This also means you can enjoy watching your bouquet open up.

Are the flowers delivered in a vase?

Our standard bouquets do not include vases. You can order a vase as an optional extra at the checkout and we also offer flower gift sets which include free vases.

Guarantee

Do you offer a guarantee?

All orders come with a 7 day freshness guarantee and a no quibble 100% satisfaction guarantee. If you are dissatisfied with your flowers for any reason at all simply get in touch with us and we’ll be happy to resolve any issues you have.

Will the flowers I receive look as pictured on your website?

We do our best to accurately portray what you will actually receive through the photography on our website. Many of our flowers are sent out ‘in bud’ to help ensure that they are as long-lasting as possible. This also means you get to enjoy the spectacle of them blooming. As such, your bouquet may seem smaller before it has fully opened up. Don’t worry, simply follow the care instructions and give it a few days to reach its maximum effect!

Will I be told of any substitutions?

We’ll use our discretion depending on the nature and extent of the substitution. If the substitution is a major change to part of a mixed bouquet you’ll be notified in advance to gain your approval before we go ahead.

What if I am not happy with the substitutions?

If you are dissatisfied for any reason your order is covered by our 100% satisfaction guarantee. Simply get in contact and explain what the issue is and we’ll be happy to rectify the matter.